Loan servicing errors
We are consulting experts for the CFPB in a case against Ocwen involving whether systematic flaws in the software of a major loan servicing company resulted in wide scale faulty loan information, errors in servicing loans, and abusive foreclosure practices. Brattle has advised the CFPB throughout the investigation to analyze all of the customer-level data produced by the company, identify gaps and shortcomings in the data, request additional data, and comprehensively trace account activity at the consumer level. Our findings during the investigation stage informed the specifics of a filed complaint in the case. Our consulting work is ongoing and, separately, Brattle teams have supported the analysis of three testifying experts.